Close
+91-7019123679 info@naturise.in

FAQ’s

  • Which are the places do you deliver?

We deliver to around 21000 postal pin codes in India

  • Do you have an COD option?

Yes, this option is Presently unavailable

  • Is my personal details and transactions at your website safe?

Yes, it is completely safe. Our site is SSL encrypted and so the payment gateway provider too

  • How long does it take to deliver my order?

We have engaged third party logistic support for all your orders to deliver. Delivery within India in 4-6 business days.

  • Can I pick up from your manufacturing destination or marketing office?

Presently, this option is unavailable.

  • Is there a minimum order value for delivery?

There is no minimum order value.

  • What is Naturise delivery process?

Once order is placed online, after confirmation, it is packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then given to our logistic partner to deliver to your door step. Once the order leaves our warehouse, a notification will be sent on your registered email address or mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

  • What if I’m not home or office to receive my order?

Once the order is dispatched from the store, a notification will be sent on your registered email address or mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

  • Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

  • What I didn’t like the products delivered to me?

We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our manufacturing address, along with a note or reason for non-acceptance. In case of Postpaid order, you will be required to pay the adjusted amount only for the products accepted by you. In case of Prepaid orders, request for refund will be initiated and cash will be credited into your Naturise.in online account, which can be redeemed while placing orders the next time.

  • Can I cancel my order?

Please read our Cancellation & Refund Policy

  • What if products ordered by me are out of stock?

In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders.

  • How can I pay for my Naturise orders?

We accept a wide range of payment options for your convenience:

  • Debit/Credit Card on Delivery
  • Credit Cards
  • Debit Cards
  • ATM Cum Debit Cards
  • Net Banking

All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.

  • Are there any hidden charges I should know about?

No, the price listed on the product page is all you pay. We do not charge you, any VAT/Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple – What you see is what you pay

  • Is it safe to use my credit/ debit card on www.naturise.in?

Yes it is absolutely safe, to use your card on www.naturise.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

  • How do I know the payment status?

It’s easy you login to Your Account and view the Payment Status on your order in the My Orders section.

  • Do I get an invoice for my order?

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.

  • When and how will I get my refund in case of cancellation or product return?

Please read our Cancellation & Refund Policy

  • What credit cards do you accept on Card on Delivery?

We accept only Visa and Mastercard on card on delivery payment option. American Express is not valid on card on delivery payment option.

  • What happens if I am not at home when my delivery arrives?

If you are not at home when your delivery arrives, our courier will post a card through your door asking you to contact them to arrange re-delivery. Our couriers will continue to make at least 1 further attempt to deliver your order, if the courier is still unable to deliver your parcel it will be returned back to us and you may check with us for re-delivery.

  • What happens if my order is returned to you because it is undeliverable?

Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, you will automatically be refunded in full and you will receive a refund notification email.

  • Why would my package be returned to you as undeliverable?

We can receive packages as undeliverable for the following reasons:

  • We received an incorrect address
  • Failed delivery attempts (i.e. no-one was home to sign for the delivery)
  • I have received my order but there is problem with it, what can I do?

Once order is accepted by you, in case of any further issues with the order for the below mentioned reasons, please  send us an e-mail at info@naturise.in or call us at +91-7019123679 within 3 days of receiving the order and  our representative will get in touch and guide you with further procedure accordingly.

  • Damaged/Expired product received
  • Pricing Issue
  • Other product related issues

For quality control reasons we do not accept returns for any other cases except above. Returns cannot be processed if  the product has been opened or tampered with. Thus we request you to maintain all original packaging in order to receive the refund.

  • Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the store upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

  • Can I cancel my order?

Please read our Cancellation & Refund Policy